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Make sure your account is set up safely first. Use real personal information to sign up; all Canadian citizens must be verified. To keep your profile safe, choose a strong password and don't share it with anyone.
Keep an eye on your money. You can add or take away $ using payment methods that the platform allows. Monitor your balance in $; unauthorized transactions or suspicious activity must be reported immediately to customer service.
There are limits on age and where you can live. Only people who are legally living in Canada and are over the age of 18 can play games and use related services. Multiple profiles per person are forbidden for compliance reasons.
Details about the promotion are important. There are different ways to activate each bonus, different minimum deposit amounts in $, time limits, and other requirements. Before taking part, read all the details about the incentives. If you don't use them correctly, you won't be able to get the offers.
Rules for playing the game are followed. Everyone is expected to use all software fairly. Cheating, fake patterns, or technical manipulation will get you disqualified and may even cost you your winnings.
Limits on liability and how to settle disputes are shown. The operator's records are more important than anything else in case of a disagreement. The provider is only responsible for technical services and not for losses caused by user error or network problems.
You can close your account if you want to. Users can ask to pause or close their account at any time. The money in $ will be moved according to the rules for withdrawals. By accessing games, customers confirm agreement with these rules. For detailed questions, customer support is available to Canadian users via live chat or email.
Before creating an account, only individuals who have reached the minimum legal age in Canada–usually 18 or older–can proceed. Any attempt to register below this age threshold leads to immediate disqualification and possible reporting to local authorities.
To validate identity and deter fraudulent activities, all new account holders must supply accurate details including a valid email address, physical location, full name, and proof of age. Submission of supporting documents such as a government-issued ID, utility bill, or bank statement may be requested during the identity verification process. Withdrawals in $ will not be processed unless the identification steps are completed.
Users must live in a country where online gaming is legal and have a permanent address there. Customers who live in restricted areas are not allowed to access the site, and one person cannot register multiple times. To keep things fair and safe, each user can only have one verified profile.
To make sure you can access and process transactions in $ on time, make sure your registration information is always up to date. If you give false information or don't meet the requirements, your account may be suspended or permanently closed.
If you have problems registering, call customer service to get them fixed before you make any deposits.
To ensure secure financial transactions, users should verify their identity before initiating any payment operations. Verification typically requires submission of government-issued identification and proof of address.
Add funds to your balance in $ using recognized payment services including major credit cards, e-wallets, and bank transfers. Minimum deposit amount starts from 500 $. Processing time is usually instant, although some payment providers might require up to 24 hours. Any fees related to deposits depend on your chosen method and may be outlined during the transaction process.
Before requesting a payout, ensure your account has met all verification and eligibility requirements. The minimum withdrawal limit is 1000 $. Requests are processed within 24–72 hours. Payment options for withdrawals may differ from deposit options; check available services such as e-wallets, bank transfer, or card withdrawal on your personal dashboard. Payouts can only be processed to accounts registered to the same name as your user profile to comply with anti-fraud and anti-money laundering standards.
Customers should check their transaction histories to make sure they are correct. Delays or cancellations may happen if you give the wrong payment information or don't follow the rules for withdrawing money. If currency conversions are needed, they will be done at the current rates set by payment processors, and users may have to pay extra fees.
You can only claim welcome offers after you verify your account and make your first deposit in $. You can only get each reward once per person, family, IP address, or shared device. Check the validity period, which is usually between 7 and 30 days, because rewards that have expired are no longer valid without warning.
There are rules for converting free spins and match credits. For instance, you usually have to play eligible games at least 35 times before you can transfer prize money to your withdrawable balance in $.
You can only have one active campaign going at a time. Trying to claim more than one perk at the same time could mean losing all your benefits. Some promotional benefits are only available to players from Canadian who meet certain regional conditions or codes. You can always find more information in the dedicated descriptions.
Campaign terms can change at any time, without any notice. Users should always read the instructions for each offer before activating it.
If you try to take advantage of promotions, use fake accounts, or work with others to abuse campaigns, you will lose all your benefits and your user profile may be closed.
Customers should always use the money they put into $ to meet their playthrough goals. If you withdraw any active bonus balance before meeting the requirements, any pending rewards will be lost.
If you have questions about how a specific promotion works, what the requirements are for each type of game, or any technical problems that are stopping activation, please call customer service.
These offers are only open to eligible users in authorised jurisdictions, and only if they follow all relevant Canada laws and rules.
When you sign up, make a password that is unique and hard to guess by using a mix of upper and lower case letters, numbers, and special characters. Change your password often and never give anyone else your login information. If someone does something wrong on your profile, they may be blocked from accessing it and may even be temporarily banned.
We need your full name, contact information, payment information, and ID documents to verify your identity and follow the law. All sensitive data is encrypted using industry-standard methods, which protects it from outside threats while it is being sent and stored.
To stop fraud and follow Canada rules, you need to prove your identity before you can make a deposit to $ or request a withdrawal. We never share payment information with anyone else, except for partners who are legally required to help with processing.
You can always see your activity log, balance in $, and communication preferences by going to your profile settings. To ask for changes to or the removal of your information, please use the dedicated data-protection form to contact customer service. Canada law says that all questions must be answered within a certain amount of time.
Logging out after each session, especially on shared devices, will lower the risk of access. For extra protection, turn on any security features that are available, like two-step authentication.
If you break privacy rules or use someone else's profile in a way that is not allowed, you will be investigated right away and may be banned from the platform for good.
If you see anything strange, like software manipulation, multiple user accounts, or automation tools, you should report it right away. Strict monitoring systems can find people trying to take advantage of platform weaknesses or get in without permission. All detected violations result in forfeiture of $ and permanent closure of the user's profile.
Automated risk analysis modules can pause or close sessions if they find any strange patterns. This is to protect customers.
Account holders can ask for a temporary self-suspension, set daily or monthly transaction limits, or ask for time-outs to encourage everyone to participate fairly. If you see signs of harmful behaviour, like spending too much time online or trying to make up for losses, get help. Your dashboard has links to certified support groups and advisors to help you play responsibly.
Responsible participation keeps the user community honest and makes sure that everyone has safe and fun experiences.
If you have a problem with transactions, balances in $, or service use, you can talk to support directly through live chat or email. Clearly state your registered username and include all relevant documents about the problem to speed up the investigation.
You will get an initial response within 24 hours of filing a complaint. A full review and response will be sent within 3 to 7 business days. It could take up to 14 days for complicated situations, and you will be kept up to date the whole time.
Customer service speaks local languages and follows the laws of Canada to help with Canadian-specific issues. Support channels are open 24/7 for all registered users who need help with payment questions (like deposit to $ or withdrawal status), account verification, or technical issues.
All records and communications during the dispute process are kept safe and private, and only authorised people working on your case can see them.
You can get in touch with customer service by:
Bonus
for first deposit
1000CAD + 250 FS
